Indigo Recruitment 2024: Indigo is hiring for position Executive – Customer Experience for their iFly Training Centre in Gurgaon. If you’re planning to make your career In Customer Experience then this job opportunity from Indigo could be a great start. If you’re a graduate then this job is for you, check out the complete job details in this post below.
IndiGo, India’s largest low-cost airline, is hiring for the role of Executive – Customer Experience at its iFly Training Center in Gurgaon. This is a fantastic chance to become part of a leading company in the aviation industry that is known for its inclusive and diverse work environment. With a commitment to excellence and innovation, IndiGo offers a dynamic platform for growth and career advancement.
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About Indigo: Indigo Recruitment 2024
IndiGo, headquartered in Gurgaon, Haryana, operates under Interglobe Aviation Limited. With a 49.9% domestic market share as of April 2019, IndiGo is the largest airline in India by passenger count and fleet size. As Asia’s largest individual low-cost carrier by jet fleet size and passengers carried, IndiGo has served over 46 million passengers in 2017, making it the seventh-biggest airliner in Asia. Our mission is to provide affordable, on-time, and hassle-free travel experience to our customers, ensuring the highest standards of service and safety.
Indigo Recruitment 2024: Indigo Executive – Customer Experience Job Overview
| IndiGo Recruitment 2024 | Description |
|---|---|
| Company | Indigo Airlines |
| Job Role | Executive – Customer Experience |
| Job Location | iFly Training Centre, Gurgaon |
| Job Type | Private Job (Permanent) |
| Salary | Not Disclosed |
| Age Limit | Above 18 Years |
| Experience | Both Freshers & Experienced Can Apply |
| Job Posted | 29th July 2024 |
| Last Date | 5 Months From Post Date |
| Official Website | Indigo |
Job Profile: Executive – Customer Experience
- Functional Responsibilities:
- Respond to customer complaints and queries via email and calls.
- Conduct extensive outbound calls to customers to provide resolution.
- Coordinate with other departments, especially Airport, call center, and finance, to resolve customer complaints and queries, ensuring resolutions are provided to customers.
- Behavioral Competency:
- Resilience to challenging situations.
- Customer-centric approach.
- Great negotiation and persuasion skills.
- Agility.
- Eagerness to learn.
- Time management.
- Great team player.
- Technical Knowledge:
- Excellent English and Hindi language skills (both verbal and written).
- Good typing skills.
Indigo Executive Customer Experience Job Eligibility
We are seeking candidates with excellent communication skills. We proudly welcome applications from:
- Pride Candidates: Lesbian, Gay, Bisexual, Transgender
- PwD Candidates: Locomotor, Low Vision (40%), Dwarfism, Speech & Hearing Impaired, and Leprosy-Cured
Minimum Eligibility for Executive Customer Experience: Indigo Recruitment 2024
- Graduate.
- Prior 2-3 years of work experience in email and voice processes (desired).
- Prior experience in customer grievance handling (desired).
- Must be comfortable with rotational shifts and rotational offs.
Indigo Executive Customer Experience Recruitment 2024: Job Benefits
IndiGo offers a range of benefits to support the well-being and professional growth of our employees:
- Mediclaim Insurance Coverage: For self, dependent family members, and live-in partners.
- Life Insurance Coverage: For the employee.
- Staff Leisure Travel: Subject to company policy.
- Additionally, IndiGo provides opportunities for continuous learning and development through various training programs and workshops. Employees also have access to wellness programs and employee assistance services to support their mental and physical health.
IndiGo’s Commitment to Diversity and Inclusion
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity, equity, and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
How To Apply for IndiGo Executive Customer Experience Recruitment 2024
Follow these steps to apply for the role of Executive – Customer Experience at IndiGo:
- Step 1: Click here to Direct Apply
- Step 2: You’ll be redirected to the IndiGo Unstop Job Page.
- Step 3: If you have an account on Unstop, log in to your account. If you don’t, create a new one.
- Step 4: Carefully read about the job.
- Step 5: Click on “Apply Now.”
- Step 6: Follow the instructions.
- Step 7: You’re done applying!
Final Words On Indigo Executive Customer Experience Recruitment 2024 for iFly Training Centre Gurgaon
Joining IndiGo’s iFly Training Center as an Executive – Customer Experience is a unique opportunity to grow in a supportive and forward-thinking environment. If you meet the qualifications and are excited about a career in aviation, we encourage you to apply and become part of our diverse and dynamic team. At IndiGo, your journey towards a rewarding career starts here.
Apply now and take the first step towards an exciting future with IndiGo!
What is the work environment like at IndiGo?
At IndiGo, we foster a collaborative and supportive work environment. Our team members are encouraged to share their ideas and work together to achieve common goals. We prioritize employee well-being and professional development.
Are there opportunities for career growth at IndiGo?
Yes, IndiGo offers numerous opportunities for career advancement. We have structured career development programs, regular training sessions, and opportunities for cross-functional projects to help employees grow and achieve their career goals.
What support is available for new employees?
New employees at IndiGo receive comprehensive onboarding and training programs to help them get up to speed. We also provide mentorship and support from experienced team members to ensure a smooth transition into the company.
How does IndiGo support diversity and inclusion?
IndiGo is committed to creating a diverse and inclusive workplace. We have various initiatives and programs aimed at promoting diversity, equity, and inclusion. Our policies ensure that all employees feel valued and respected, regardless of their background.
What is the application process like?
The application process at IndiGo is straightforward. Candidates need to apply online, complete any required assessments, and participate in interviews. We aim to make the process as transparent and efficient as possible.
